REVIEWED COMPANY
Decagon
Conversational AI agents for customer service across chat, voice, and email
What Decagon does
Decagon develops conversational AI software for enterprise customer service. Its platform lets teams define agent workflows using natural-language Agent Operating Procedures, test and refine agent behavior, and review conversation analytics. Companies can deploy agents across chat, voice, and email from a shared platform. Decagon serves customer experience teams building and maintaining automated support workflows.